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View current events hosted by Titletown HDI
Event Details
Topics of discussion for May's Titletown HDI Chapter Meeting
Open discussions for the meeting include:
- Training for help desk employees
- Knowledgebase solutions
- Change Management
- Problem Management
- KPI's (overview)
- Service Desk Software packages
- First Call Resolution (FSR's) measurement
When & Where
Schenck SC (Appleton & Green Bay)
200 E. Washington Street (Appleton)
2200 Riverside Drive (Green Bay)
Appleton & Green Bay
Friday, May 21, 2010 from 2:00 PM to 4:00 PM (CT)
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Hosted By
Titletown HDI
Northeast Wisconsin's IT Service Desk professional organization.
